![]() Let me know how it goes or if you are using a different method of recording the payment. To launch a private window, try out these keyboard shortcuts:Ĭlearing the cache can also help resolve unexpected issues in QuickBooks Online. Let's check if the problem is brought about by issues in the browser and its cache. If the same behavior happens after following the steps, try logging in to a different browser or private window. You can also use the steps outlined in this article as your reference: Create and apply credit memos or delayed credits in QuickBooks Online
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